WORK EXPERIENCE

My Career

 

USPS

February 2017 to February 2018

Sr. Princ. ServiceNow ITSM Architect & Developer

  • Provide architectural review and guidance before, during, and after development.

  • Serve as ServiceNow SME (Subject Matter Expert).

  • Build and deploy enhancements to Service Catalog, Incident, Problem, Change, and Knowledge Management, as well as all other ITIL process modules.

  • Document technical best-practices, and lead training sessions for developers and other architects.

  • Perform technical and code review/QA for all development, acting as the last line of defense against bad code reaching the production environment. 

  • Gently guide clients toward best-practice solutions through a thorough understanding of the ServiceNow platform's capabilities, and best-practices. 

SNG & SN PRO TIPS

January 2016  to Present

Owner & Founder, Development Manager, Lead Architect

  • Provide architectural review and project planning for clients

  • Manage a fluctuating team of 3-6 developers, building a strong team dynamic and sense of ownership of outcomes.

  • Track and manage work for clients, including work done by myself and other developers on my team.

  • Build robust solutions within any ServiceNow module, process, or application. 

  • Implement multiple ServiceNow instances from scratch for various clients in multiple industries.

  • Write detailed technical articles, and provide detailed technical training for my own staff as well as developers around the world.

  • Code in JavaScript and Java to build custom solutions of varying complexity.

  • Build, validate, and advise on technical requirements

  • Perform multiple upgrades for different clients to and from Geneva, Helsinki, Istanbul, Jakarta, and Kingston ServiceNow instances.

KPMG

December 2016 to April 2017

Sr. ServiceNow Architect & Developer

  • Architect, develop and administer ServiceNow ITSM platform, answering to multiple organizations.

  • Build and maintain a highly custom public-facing HR and onboarding process.

  • Oversee and manage successful upgrade from Helsinki to Istanbul.

  • Train developers in advanced JavaScript and ServiceNow platform concepts.

  • Build ServiceNow Service Catalog from scratch.

  • Architect and build various integrations with Remedy, SQL databases, and various other systems, primarily using REST APIs.

THE HOME DEPOT

February 2016 to December 2016

Sr. ServiceNow Architect & Developer

  • Implement and manage ServiceNow ITSM platform for various IT processes and tracks.

  • Build and implement new, fully custom SDLC module using Java, JavaScript, and SQL.

  • Manage successful upgrade from Eureka to Geneva, and from Geneva to Helsinki.

  • Design and code highly complex multi-process workflows.

EXPEDIA

July 2015 to February 2016

Sr. ServiceNow Developer

  • Architect, implement, and develop ServiceNow applications for various IT processes and tracks.

  • Merge the IT processes of multiple companies into one, and help to coalesce the vision of each company's IT leadership.

  • Manage entire software development lifecycle from specification and requirements gathering, to development, to testing, and finally deployment.

  • Use JavaScript and the Glide API to build custom applications with heuristic issue detection and automatic problem-solving.

SYMANTEC CORP

February 2014 to July 2015

Sr. ServiceNow Developer

  • Implement the ServiceNow ITSM platform and multiple IT processes within it, from scratch.

  • Design, build, and implement custom applications, and various automation tools both within ServiceNow, and to integrate with ServiceNow.

  • Design, build, and deliver technical and non-technical training for ServiceNow, performance, and development.

GoDaddy

February 2018 to Current

Sr. Princ. ServiceNow ITSM Architect & Developer

  • Provide architectural review and guidance before, during, and after development.

  • Serve as ServiceNow SME (Subject Matter Expert).

  • Build and deploy enhancements to Service Catalog, Incident, Problem, Change, and Knowledge Management, as well as all other ITIL process modules.

  • Document technical best-practices, and lead training sessions for developers and other architects.

  • Perform technical and code review/QA for all development, acting as the last line of defense against bad code reaching the production environment. 

  • Gently guide clients toward best-practice solutions through a thorough understanding of the ServiceNow platform's capabilities, and best-practices. 

+1 (858) 598-3429

Vancouver, WA, USA

Tim Woodruff is in no way directly associated with the company ServiceNow. The business title "ServiceNow Architect/Developer/Admin" refers to the fact that development is done for or within the platform, and does not imply any direct professional relationship or representation.

©2019 Tim Woodruff